聽力題的詳解出來囉!

我們來看看文字稿與翻譯,再來看答案吧!如果可以的話,同學可以再聽一次聽力的內容喔!!

Mr. Anderson. I am calling to inform you of the surcharges for your on-line order. We appreciated that you called us to inquire the possible surcharges which go with your book order. However, the operator who answered your questions has failed to give you the right information. Since June this year, we have included the surcharges such as package and delivery in our overall prices. So, in addition to the original prices, each customer has to cover that of package and delivery as well depending on distances. You still need to pay 10 more dollars to your order. We are terribly sorry for any inconvenience, so we decided to enclose gift certificates worth 20 dollars used only in our brick and mortar bookshop. Again the apology is ours.

安德森先生,不好意思通知您的網路訂單手續費還未繳交。很感謝您來電詢問訂單手續費的問題,但當時的服務人員沒有告知您正確的資訊,其實從今年六月開始,本公司已將包裝和貨運的費用併入總價當中,作為手續費,因此除了原始價格外,每一位客人必須視貨運的距離來支付一定的運費與包裝費。您的訂單還需多付10元。對於這等疏失,本公司甚感抱歉,如有造成不便也請見諒。為了表示誠意,本公司決定在郵件中附上20元的禮卷,但只限用於本公司的實體書店。請容許我們再次致歉。

 

1. What’s wrong with the order Mr. Anderson placed?

a.The operator did not tell him the price

b.The operator told him only a part of the price

c.The operator did not take his phone call

d.The operator told him not to pay

答案:(b)。雖然服務人員有告知資訊,但卻不正確,因此安德森先生對於應付款項不清楚。

 

2. What do surcharges refer to in this extract?

a.booking and ordering

b.taxes and tariffs

c.package and delivery

d.withdrawal and refund

答案:(C)。手續費包含包裝與運費。

 

3. What can Mr. Anderson receive as an apology?

a. certificates that give discounts

b. certificates that allow him to buy things for free

c. certificates that cause his inconvenience

d. certificates that compliment him

答案:(b)。安德森先生可以得到一份20元的禮卷,也就是說他可以免費購買書店的產品。

 

 

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